Everything you need to know — shipping, subscriptions, billing, and more.
FAQ
We’ve answered some of the most common questions about Woof Pack below.
If you’re looking for help with an existing order or account, visit our Help Center anytime.
What is Woof Pack?
Woof Pack is a monthly dog subscription box that delivers interactive toys and all-natural treats straight to your door.
Each box is curated around a monthly theme and designed to keep dogs engaged, rewarded, and excited. Woof Pack ships across Canada and the contiguous United States.
What comes in each Woof Pack?
Every Woof Pack includes:
• 2 interactive dog toys
• 2 bags of all-natural dog treats
• A fun monthly theme for enrichment and variety
We use the information you provide—such as your dog’s size and allergy preferences—to help guide what goes into your box.
How much does Woof Pack cost?
Woof Pack offers monthly and multi‑month subscription options.
Longer subscription terms offer better value per box compared to month‑to‑month plans. All pricing is shown clearly at checkout before you complete your order.
How does the subscription work?
When you sign up, your first Woof Pack is processed right away.
Future boxes ship automatically based on your subscription, and you’ll receive a tracking email once your box is on the way.
Subscriptions renew automatically unless cancelled.
Is Woof Pack easy to cancel?
Yes. You can cancel your subscription at any time.
If you’re on a multi‑month subscription, you’ll continue receiving boxes until
all orders in that term are completed, and your plan won’t renew afterward.
Can I pause my subscription?
Yes — if you need a break, you can pause your subscription.
Pausing skips future renewals, but does not shorten a multi-month subscription term you’ve already committed to.
If you’re unsure what option is best, our support team can walk you through it.
Where does Woof Pack ship?
Woof Pack ships to customers across Canada and the contiguous United States.
Shipping costs and estimated delivery timing are shown at checkout, and tracking is sent by email once your box ships.
👉 For more details, visit our Shipping page.
Is shipping included?
Shipping costs vary depending on your location and are calculated at checkout before you place your order.
There are no surprise fees after purchase.
What if my dog has allergies or sensitivities?
We take treat safety seriously.
You can share allergy preferences when signing up, and we’ll use that information to help guide treat selection.
As with any treats or toys, we recommend reviewing ingredients and supervising playtime.
If you have specific concerns, our support team is happy to help.
What if my dog doesn’t like something?
Every dog is different!
If something isn’t quite right with your box, reach out to our support team and we’ll do our best to help.
Can I gift a Woof Pack subscription?
Yes — Woof Pack subscriptions make great gifts for dog parents.
Gift options are available at checkout, and boxes can be shipped directly to the recipient.
Is Woof Pack available outside Canada and the US?
At this time, Woof Pack ships within Canada and the contiguous United States only.
Need help right now?
If you’re an existing customer and need assistance with:
- Orders
- Billing
- Shipping
- Account changes
Visit our Help Center or contact our support team — we’re always happy to help.
Our customer support is available Monday to Friday.
Average answer time: 24h
